Q&A board

Q & A Lists
Item Question & Answer
[Apply Qoo10 Coupon] Japan Diapers/Pants 4-Pack Deal!
[Apply Qoo10 Coupon] Japan Diapers/Pants 4-Pack Deal!
Item Q&A
  • Question : Inquiry from sac****Jan 19, 2019

  • Question : Inquiry for the item from ker****Jan 18, 2019

  • Question : Inquiry for the item from mag****Jan 15, 2019

  • Question : Inquiry for the item from mag****Jan 15, 2019

  • Question : Inquiry related return and exchange from fli****Jan 15, 2019

+View all Notice, FAQ, Q&A >>
[Apply Qoo10 Cart Coupon] GOO.N Marshmallow Premium Soft
[Apply Qoo10 Cart Coupon] GOO.N Marshmallow Premium Soft
Item Q&A
  • Question : Inquiry related delivery from fan****Jan 18, 2019

  • Question : Inquiry related delivery from fan****Jan 17, 2019

  • Question : Inquiry related delivery from zho****Dec 03, 2018

    I purchased yesterday,when can delivery?

    Answer : [Re] Inquiry related delivery from zho****

    Hello,

    Your package is out for delivery today.

  • Question : Inquiry for the item from gan****Nov 04, 2018

    Hi, shop coupon cannot be applied. Pls update.

    Answer : [Re] Inquiry for the item from gan****

    Hi,

    Please contact Qoo10 Customer service for assistance.

  • Question : Inquiry for the item from lee****Nov 03, 2018

    Hi seller,

    Voucher can’t apply. Pls assist

    Answer : [Re] Inquiry for the item from lee****

    Hi,

    Please check with Qoo10 customer service instead.

    Thank you.

+View all Notice, FAQ, Q&A >>
GOO.N Cheerful Baby Pants 4 Packs Deal!
GOO.N Cheerful Baby Pants 4 Packs Deal!
Item Q&A
  • Question : Inquiry for the item from yuk****Jan 16, 2019

    Hi, we received 3 packs instead of 4. Please advise.

    Answer : [Re] Inquiry for the item from yuk****

    Hello,

    We will arrange a re-delivery to you for the shortage of 1 pack.

    Thank you

  • Question : Inquiry related delivery from ani****Jan 02, 2019

    Order no 287221548. Please assist to expedite as we left with last 3 pieces.

    Answer : [Re] Inquiry related delivery from ani****

    Hi,

    Package has been delivered.

  • Question : Inquiry for the item from rel****Dec 16, 2018

    Hi. It's a Promo for 4 packets.
    I only received 3 packets.

    Answer : [Re] Inquiry for the item from rel****

    285557834

    Please get back to me when available.

    Question : [Re] Inquiry for the item from rel****

    Hi,

    Thank you for informing.Will arrange re-delivery to you for the shortage of 1 pack.

    Answer : [Re] Inquiry for the item from rel****

    Thank you for your prompt reply .

    Question : [Re] Inquiry for the item from rel****

    You're welcome!

  • Question : Inquiry related return and exchange from ng_****Nov 29, 2018

    We ordered goon pants but you delivered tapes. Please arrange for an exchange. I have sent an exchange request but no response from you.

    Answer : [Re] Inquiry related return and exchange from ng_****

    Hi,

    Re-delivery has been arrange . Will deliver by this week.

  • Question : Inquiry for the item from lit****Nov 10, 2018

+View all Notice, FAQ, Q&A >>
elis Ultra Guard Sanitary Pad With Wings
elis Ultra Guard Sanitary Pad With Wings
Item Q&A
GOO.N Premium Diapers 4 Packs Deal-Bundle Add-on GOO.N Swim Pants/ Baby Wipes!
GOO.N Premium Diapers 4 Packs Deal-Bundle Add-on GOO.N Swim Pants/ Baby Wipes!
Item Q&A
  • Question : Inquiry for the item from zha****Dec 10, 2018

    Hi, is this item now available to purchase? There is only one selection 2:S58, what does it mean? If no stock now, then when is it coming? Thanks

    Answer : [Re] Inquiry for the item from zha****

    Hi,

    All the size is available for purchase,maybe you can try refreshing the page.

    Question : [Re] Inquiry for the item from zha****

    I refreshed many times, still can’t select goon premium diaper, only wipes and swim pants in the list.

    Answer : [Re] Inquiry for the item from zha****

    Hi,

    Only S size left in warehouse& office.The rest are all sold out,Japan side have stop production.Maybe you can try our marshmallow?

    Question : [Re] Inquiry for the item from zha****

    Noted with thanks. Can I request sample of arshmallow? Nvr used before.

    Answer : [Re] Inquiry for the item from zha****

    Sure.Please let us know your mailing address.Or you can drop us an email to customerservice@diapers.com.sg

  • Question : Inquiry for the item from deb****Nov 21, 2018

    Do you sell the XXL size?

    Answer : [Re] Inquiry for the item from deb****

    Hi,

    Sorry we do not bring in this anymore.

  • Question : 关于商品yaq****会员的咨询。Nov 28, 2017

    Hi, just received the diapers. I ordered 4 Goo.n premium diapers, one NS, three S. However you sent to me the wrong diapers (as shown in the attached photo). The price is lower than what I ordered, and size is also wrong. Please advise what to do. Thanks!

    Answer : [Re] 关于商品yaq****会员的咨询。

    Hi,

    We will inform the warehouse to resend you the correct items again. Collection for the wrong items will be done on another day as the current courier service does not handle exchanges. Pls accept our apologies for the wrong items delivered.

    Question : [Re] 关于商品yaq****会员的咨询。

    Thanks for your reply. When can I expect the correct items? Need to arrange people to stay at home when deliver.

    Answer : [Re] 关于商品yaq****会员的咨询。

    Hi,

    Will inform the delivery company to contact you first before delivery, thank you.

    Question : [Re] 关于商品yaq****会员的咨询。

    I have received the correct items. Kindly arrange the collection of wrong items. Let me know when they will come. Thanks!

    Answer : [Re] 关于商品yaq****会员的咨询。

    Hi,

    Noted, will inform you of the collection date and we have it. Thank you.

  • Question : Inquiry for the item from cha****Oct 08, 2017

    Hi! Just wondering when will you stock in size L again? Thx!

    Answer : [Re] Inquiry for the item from cha****

    Hi,

    The Japanese manufacturer has stop producing Premium range diapers. They are coming up with the replacement, will bring in once they have it. Thank you.

  • Question : Inquiry for the item from 654****Jul 19, 2017

    Hi seller,I ordered 3NB&1S but only 3NB were received,short of 1 pack of S size. Pic attached. order number 222233014. Pls help to settle.

    Answer : [Re] Inquiry for the item from 654****

    Hi,

    Thank you for informing us. We will notify the warehouse to arrange the shortage delivery 1 pack S58 to you again within the next 2 days.

+View all Notice, FAQ, Q&A >>
[GOO.N] Swim Pants M/L/XL /Diapers Blue or Pink x 2 packs
[GOO.N] Swim Pants M/L/XL /Diapers Blue or Pink x 2 packs
Item Q&A
  • Question : Inquiry related cancel and refund from nok****Nov 04, 2018

    I have received only 1 packet instead of 2. I have submitted a non-receipt claim on missing item, attached there are also the photos of the item contents within the parcel package and the photo of the parcel package with delivery information. Pls kindly process with redelivery of the missing packet or refund half of the amount paid. Thanks.

    Answer : [Re] Inquiry related cancel and refund from nok****



    Hi,

    We will arrange redelivery to you for the missing pack.

  • Question : Inquiry related delivery from fad****May 22, 2018

    Hi i placed an order can it be shipped quickly as i need it urgently?

    Answer : [Re] Inquiry related delivery from fad****

    Hi,

    There is no promises for that , we will try to send out ASAP for you.Thank you.

  • Question : Inquiry for the item from kar****Nov 22, 2017

    Hi SGD 21.60 for how many pcs?

    Answer : [Re] Inquiry for the item from kar****

    Hi,

    There are 3 pcs in a pack, so total 6 pcs for 2 packs. Thank you.

  • Question : Can reach by this Friday if purchase today?Jul 05, 2017

    Can reach by this Friday if purchase today?

    Answer : [Re] Can reach by this Friday if purchase today?

    Hi,

    Im sorry, we are unable to promise delivery by this Friday. Earliest delivery on next Monday. Thank you.

  • Question : Inquiry for the item from tyl****Mar 31, 2017

    hi how many piece per pack ?

    Answer : [Re] Inquiry for the item from tyl****

    Hi,

    There are 3 pcs swim pants in a pack. Thank you.

+View all Notice, FAQ, Q&A >>
Alfresco Anti Bugs Bite Moisturizer 200ml. Launching $33.90 Only!
Alfresco Anti Bugs Bite Moisturizer 200ml. Launching $33.90 Only!
Item Q&A
  • Question : Inquiry for the item from lam****Oct 03, 2018

    Hi,

    Is this for face and body ?

    Answer : [Re] Inquiry for the item from lam****

    Hi,

    Yes.Can be use on face and body.

    Thank you.

  • Question : Inquiry for the item from cry****Jul 27, 2018

    Dear Seller,
    may i know what is the expiry xate of your latezt batch of ALFRESCO now
    (big tude)?
    thanks.

    Answer : [Re] Inquiry for the item from cry****

    Hi,

    August 2019!

    Question : [Re] Inquiry for the item from cry****

    how come only one yr?
    how about the small ones? u have until 2020 or 21?
    i want for keeping.
    thanks

    Answer : [Re] Inquiry for the item from cry****

    Small one April 2019
    Thanks

360do BRUSH Baby/Kids - Cylindrical toothbrush x 2 pcs
360do BRUSH Baby/Kids - Cylindrical toothbrush x 2 pcs
Item Q&A
  • Question : Inquiry for the item from jor****Aug 29, 2018

  • Question : Inquiry for the item from Riv****Oct 10, 2017

    What's the difference between baby and kid's toothbrush? For kid, how old can start use it?

    Answer : [Re] Inquiry for the item from Riv****

    Hi,

    Baby toothbrush white is for below 3 years old babies. Kids coloured toothbrush for above 3 years old. Thank you.

Alfresco Anti Bugs Bite Moisturizer 50ml. Launching $9.90 Only!
Alfresco Anti Bugs Bite Moisturizer 50ml. Launching $9.90 Only!
Item Q&A
  • Question : Inquiry for the item from bri****Jun 20, 2018

    Hi, insufficient quantities in stock, can u pls add more? Thanks

    Answer : [Re] Inquiry for the item from bri****

    Hi,

    Thank you for informing.

  • Question : Inquiry for the item from lam****Jun 05, 2018

    Hi,

    What’s the expiry date ?

    Answer : [Re] Inquiry for the item from lam****

    Hi,

    08/19

  • Question : Inquiry for the item from ndj****May 03, 2018

    Hi. $21.9 is for 1x200ml tube and 1x50ml tube?

    Answer : [Re] Inquiry for the item from ndj****

    Hi,

    Daily deal $9.90 for 50 ML.Thank you.

nanoclo2 Virus/Bacteria Blocker
nanoclo2 Virus/Bacteria Blocker
Item Q&A
  • Question : Status of orderMar 28, 2018

    Hi

    May I check on the status of my order?

    Many thanks.

    Answer : [Re] Status of order

    Hi,

    We are so sorry,courier have mixed up the order.We have arrange another delivery to you.
    Thank you.

GOO.N Aromagic Pants 4 Packs Deal-MIX SIZES! Bundle Add-on GOO.N Swim Pants/ Baby Wipes!
GOO.N Aromagic Pants 4 Packs Deal-MIX SIZES! Bundle Add-on GOO.N Swim Pants/ Baby Wipes!
Item Q&A
  • Question : EXPIRY DATEJan 10, 2018

    Dear Seller, May I know the expiry date for GOO.N Aromagic Pants size M & L. Thanks.

    Answer : [Re] EXPIRY DATE

    Hi,

    We do not have the expiry dates for Aromagic pants. The manufacturing dates are printed on the side of the packaging. The diapers shelf life is about 4 years, thank you.

    Question : [Re] EXPIRY DATE

    Then may I know the manufacturing date ?

    Answer : [Re] EXPIRY DATE

    Hi,

    Manufacturing dates range from year 2015 to 2016. Thank you.

[GOO.N] Pants Diapers XXXL14 $LOWEST always$ / Fast Delivery
[GOO.N] Pants Diapers XXXL14 $LOWEST always$ / Fast Delivery
Item Q&A
  • Question : Inquiry for the item from kam****Nov 10, 2017

    Is it one pack is 28.80?

    Answer : [Re] Inquiry for the item from kam****

    Hi,

    Yes, the selling price is $28.80 for 1 pack of 14 pcs. Thank you.

  • Question : TAPED DIAPERSAug 31, 2015

    Hi, do you have tape diapers (not pants) in XXXL size?

    Thanks!

    Answer : [Re] TAPED DIAPERS

    Hi,

    You can purchase from www.diapers.com.sg for the XXXL28 Tape diapers. Thank you.

  • Question : 96126917 (149212446)Jul 25, 2015

    Hi, have my order been forgotten? I've ordered the bundle deal more than 10x from you and usually it's very prompt. I have waited 6 days and still no diaper and really upset this time because I don't have any more overnight diaper and now have to go buy mamy poko for tomorrow. This listing says fast delivery, I expected even faster than normal but it's the longest you have ever taken. Tried calling your office to clarify for 2 days. It's either engaged or no one picks up. Really bad experience after being such a loyal customer. Upset is saying the least.

    Answer : [Re] 96126917 (149212446)

    Hi,

    We have already informed the delivery company to deliver your items by today. Pls contact us again if the delivery never turn up today. Thank you.

  • Question : pull up pants XXXLJul 19, 2013

    Can I self collect and pay cash on the spot?

    Answer : [Re] pull up pants XXXL

    Hi,

    You will need to place your order online first before coming over to self collect. If you wish to pay by cash, pls ensure that exact amount is given. If not, you can also pay via nets. Thank you.

  • Question : pull up pants XXXLJul 18, 2013

    What is the waistline measurement? U hv ex-stock?

    Answer : [Re] pull up pants XXXL

    Hi,

    The approximate measurement for pants XXXL14 is abt 26cm length and waist 50cm-70cm. Hope this information helps. Thank you.

CHU-CHU Baby Laundry Powder - 1.0kg
CHU-CHU Baby Laundry Powder - 1.0kg
Item Q&A
  • Question : [About Item] Related InquiriesFeb 19, 2017

    Hi may I know can this detergent be use in front load washing machine?

    Answer : [Re] [About Item] Related Inquiries

    Hi,

    Yes, can be used on top load and front load washing machine. Thank you

[GOON] Small New Born Diapers - Japanese Local Version
[GOON] Small New Born Diapers - Japanese Local Version
Item Q&A
  • Question : [Shipping] Related InquiriesJan 08, 2017

    Hi. Can I do a self pick up?

    Answer : [Re] [Shipping] Related Inquiries

    Hi,

    Pls advise which sizes tape diapers or pants that you need to pick up from our office? Thank you.

  • Question : [About Item] Related InquiriesDec 27, 2016

    Hi! I have got 2 newborn premature babies and need the diapers urgently cause the current ones they are using are leaking. Is there anyway I can self collect or you can do same day delivery? Thanks!

    Answer : [Re] [About Item] Related Inquiries

    Hi,

    You can place order for the newborn diapers and indicate in the memo that you will be doing a self collection. Our office is opened from 28-30 Dec, 9.30am-5pm. Thank you.

    21 Bt Batok Cres
    #13-74 WCEGA Tower
    S658065

  • Question : Wrong size sentNov 09, 2015

    Hi seller,

    I have ordered 2 packs of Small Newborn diapers but you have sent me 2 packs of diapers for babies who are 12-20kg.

    Please help to collect back the wrong sizes and resend me the correct small newborn diapers soonest possible.

    Thank you.

    Answer : [Re] Wrong size sent

    Will arrange to exchange asap.

    Question : [Re] Wrong size sent

    Hi,

    Can you please confirm on the date and time that you will be delivering the exchange, as I require the 2 packs of small newborn diapers urgently.

    Thank you.

    Answer : [Re] Wrong size sent

    Hi,

    We have already informed the warehouse to expedite on the exchange within these 2 days. so sorry for the inconvenience caused.

  • Question : if my baby weight more than 3kg as a new bornApr 28, 2012

    Is it still suitable to use this diapers?

    Answer : [Re] if my baby weight more than 3kg as a new born

    Hi Erica,

    GOO.N SNB diapers are more suitable for premature babies and small babies. If your baby's weight is more than 3kg, i would suggest that you use GOO.N Newborn diapers instead.

CHU-CHU Baby Water Pillow
CHU-CHU Baby Water Pillow
Item Q&A
  • Question : Water pillowAug 25, 2016

    May I know how fast the item can be sent out? Thanks

    Answer : [Re] Water pillow

    Hi,

    Once we received your order from Qoo10, we will mail out the item either on the same day or the next working day. Usually will take around 3 to 4 working days for the item to reach your mailbox. Thank you.

  • Question : Need to put in fridge?Apr 28, 2014

    Sorry this is a silly question, do we need to put the pillow in fridge or just add cool water? What is the usual process?

    Answer : [Re] Need to put in fridge?

    Hi,

    Just add cold water into the pillow will do. Althernatively, you can also put the water pillow in the chiller compartment in the fridge. Thank you.

  • Question : Measurement of the pillowMar 28, 2014

    Hi, would like to know the measurement of pillow ? can suit 6 months old?as my baby head size is abit big. Thank you.

    Answer : [Re] Measurement of the pillow

    Hi,

    The measurements is 30cm by 18 cm. Thank you.

  • Question : Mode of DeliveryMar 27, 2014

    Hi, do you provide registered mail or express mail for this item? Thanks.

    Answer : [Re] Mode of Delivery

    Hi,

    For this item, we only provide normal postage. If you wish for registered mail, pls place your order through diapers.com.sg and indicate at the customer notes registered mail is preferred. We will inform you of the total cost including registered mail postage and you can either do a bank transfer or pay via paypal. Thank you.

  • Question : Need to fill up with water by myselfJun 01, 2012

    Hi, just want to confirm whether the pillow comes flat packed and I have to manually fill it up with water? Thanks!

    Answer : [Re] Need to fill up with water by myself

    Hi Pearlyn,

    Yes, you will need to fill up water manually for the water pillow.

[GOO.N] Baby Wipes Refill 3x70s - 6 packs of 3x70s
[GOO.N] Baby Wipes Refill 3x70s - 6 packs of 3x70s
Item Q&A
  • Question : Hands and mouth?Oct 13, 2015

    Can it be used on baby's hands and mouth?

    Answer : [Re] Hands and mouth?

    Hi,

    The baby wipes does not contain fragrance, alcohol, paraben and hydroxybenzoate. It is safe for hands and mouth usage. Thank you.

dreamgenii® Pregnancy Support and Feeding Pillow
dreamgenii® Pregnancy Support and Feeding Pillow
Item Q&A
  • Question : Cover for Dreamgenii pregnancy support pillowJul 09, 2015

    Hi may I know do you sell the cover for pillow only? I have had one but the cover is dirty. If have, please send me the link to purchase and how much is it? Thank you

    Answer : [Re] Cover for Dreamgenii pregnancy support pillow

    Hi,

    You can purchase the pillow cover at www.diapers.com.sg. Thank you.

  • Question : Order NO :146107486Jun 06, 2015

    Hi Sir/madam,

    Would like to ask why I already order this pillow for one wk and yet till now still havent received this item?

    My friend which order same item and next day she get her item.

    Thanks.

    From,
    Leona

    Answer : [Re] Order NO :146107486

    Hi,

    Thank you for informing us. We will check with the delivery company immediately. If they still have not delivered to you yet, we will make sure they deliver by today. So sorry for the inconvenience caused.

  • Question : Pillow CaseMar 08, 2015

    Hi Seller,

    Do you just sell the pillow case cover only?

    Thank you. :)

    Answer : [Re] Pillow Case

    Hi,

    We do not have stocks for the pillow cover anymore. Thank you.

  • Question : When will I receive?Sep 03, 2012

    Hi, when will my item be shipped out and when will i receive it? please confirm asap

    Answer : [Re] When will I receive?

    Hi Ying,

    Do you have the transaction number that we can check? So far we have not receive any Pregnancy pillow order from Gmarket yet. You may want to check with Gmarket customer service regarding your order. Thank you.

    Question : [Re] When will I receive?

    my order number is 27712326

    Answer : [Re] When will I receive?

    Hi Ying,

    We have just received your order from Gmarket. Delivery will be on Wednesday, 5th Sept, 5pm-8pm. Tracking number will be provided once we received them from TaQBin. Thank you.

    Question : [Re] When will I receive?

    Thank you!

    Answer : [Re] When will I receive?

    Your order status has been updated, tracking number provided as well. If you have queries on the delivery, pls contact TaQBin. Thank you.

    Question : [Re] When will I receive?

    the pillow did not arrive. was at home the whole time during the stipulated delivery period, the tracking status says "undelivered". what does that mean?

    Answer : [Re] When will I receive?

    Hi Ying,

    Pls contact TaQBin and quote the tracking number to check on the delivery status.

  • Question : pillow available?Sep 04, 2012

    Dear Seller,

    I'm interest to purchase dreamgenii® Pregnancy Support & Feeding Pillow - Cherries. Does it available here? How can I place order?
    Thanks

    Answer : [Re] pillow available?

    Hi Che Yit,

    Cherry model is not available in Gmarket. You can purchase at www.diapers.com.sg. Thank you.

+View all Notice, FAQ, Q&A >>
Baby Milk Bottles
Baby Milk Bottles
Item Q&A
  • Question : What is the yellow sharp plastic item in bottle for?Nov 28, 2014

    Hello, I just bought a bottle with training teat. There is a yellow sharp plastic object inside the bottle.

    May I know what is it used for?

    Answer : [Re] What is the yellow sharp plastic item in bottle for?

    Dear customer.

    Your inquiry will soon be confirmed and answered by the seller.
    ※ Inquiries related to Payment.
    Cancellation and any Urgent issue can possibly be dealt from CS team.
    Thanks & Best regards.
    P.S. The information is also sent to the seller to meditate this case.

  • Question : Unique Selling Proposition -- The advantages of the tea diapersApr 07, 2014

    Dear Purchasing Manager,
    Nice to see you. If you are looking for any hygienic product what can improve profit, welcome to contact us for quote freely.
    1. Our product range: baby diaper, baby pull up, woman sanitary napkin, baby wet wipe etc.
    2. We have ISO, CE, Bacteriostatic report.
    3. We produce all the products which mentioned above by ourself, we can control all processes from raw material to finished products.
    Please kindly note OEM and samples are available. Any information and details needed, plz feel free to contact at cotea1 at cotea8 dot com.
    Best regards,
    Tina Lu

    Answer : [Re] Unique Selling Proposition -- The advantages of the tea diapers

    Hi,

    Pls drop an email at customerservice@diapers.com.sg regarding any business proposal. Thank you.

  • Question : Bottle teatAug 28, 2012

    Can I ask what other brands of teats can fit this bottle?

    Answer : [Re] Bottle teat

    Hi Sandy,

    Sorry for the late reply. All other brands teats should fit Chu Chu milk bottles nicely. Thank you.