Q&A board

Q & A Lists
Item Question & Answer
Junior Vest/Bra Series
Junior Vest/Bra Series
Item Q&A
  • Question : Inquiry related return and exchange from yon****Jan 19, 2019

  • Question : Inquiry for the item from Chr****Aug 23, 2018

    What size to take for basic race back vest for 10 years old ? Please kindly advise. tks

    Answer : [Re] Inquiry for the item from Chr****

    Hi, the size chart is in the listing. We apologies that we could not advise based on age as the physical will varies. Thank you!

  • Question : Inquiry for the item from Chr****Aug 23, 2018

    What is the size for 10 years old ? Please kindly advise

    Answer : [Re] Inquiry for the item from Chr****

    Hi, the size chart is in the listing. We apologies that we could not advise based on age as the physical will varies. Thank you!

  • Question : basic vs jacquard u backAug 01, 2018

    may I know what is the difference between basic and jacquard u back?

    Answer : [Re] basic vs jacquard u back

    Hi, if you are able to enlarge the photos, you will noticed the jacquard patterns compare to basic.
    Basically they are the same material and cutting wise except for slight design difference.

  • Question : Inquiry for the item from leo****Jun 06, 2018

+View all Notice, FAQ, Q&A >>
Multiway Bra Series
Multiway Bra Series
Item Q&A
  • Question : Inquiry for the item from Flo****Nov 21, 2018

  • Question : ExchangeAug 05, 2018

    Hello, able to exchange sizes in the YH store?

    Answer : [Re] Exchange

    Yes, but need to let us know which boutique so that we can inform shop-in-charge in advance.

    Question : [Re] Exchange

    How to do returns? Thank you

    Answer : [Re] Exchange

    The boutique at Bedok mall

    Question : [Re] Exchange

    Hello?

    Answer : [Re] Exchange

    Hi, we apologies for the no response from our operation team. Please kindly just walk in to boutique and do the exchange. Thank you.
    Young Hearts E-commerce Team

  • Question : Inquiry for the item from xia****Jun 30, 2018

    Any multi-way bra that is wireless?

    Answer : [Re] Inquiry for the item from xia****

    Hi, currently there are no Multiway bra which is wireless.
    Thank you!

Sanitary Panties Series
Sanitary Panties Series
Item Q&A
  • Question : Inquiry related delivery from t_l****Nov 18, 2018

    Missing items on recent order. Pls check

    Answer : [Re] Inquiry related delivery from t_l****

    Hi, can we have your order number please?

  • Question : Inquiry related delivery from Keq****Oct 08, 2018

    Please kindly change the status of my order.

    Answer : [Re] Inquiry related delivery from Keq****

    Hi, our operation side should already shipped out the items, just that they didn't update it to shipped. Thank you very much.

  • Question : Inquiry related delivery from Ely****May 31, 2018

    Order no: 258674786-9 still not ship out?shipping requested has already been for days.....

    Answer : [Re] Inquiry related delivery from Ely****

    Hi, we apologies for not updating normal mail info.
    As we just started doing normal mail option last week, am still familiarizing with the system.
    Items already shipped out, please let us know if you do not receive after few more days.
    Thank you.

Push Up Bra Series
Push Up Bra Series
Item Q&A
  • Question : Order 279513907 - Wrong item receivedOct 31, 2018

    Hi,

    have dropped you an email last week but no reply yet.

    Received the multi way bra instead of this, please advise on exchange details.

    Answer : [Re] Order 279513907 - Wrong item received

    exchange done on 3/11

  • Question : re return n exchangeOct 17, 2018

    hi can the bra be exchange if the size is too big or small?

    Answer : [Re] re return n exchange

    hi can the bra be exchange if the size is too big or small?

    Question : [Re] re return n exchange

    Hi there, you can exchange within 7 days of receiving the item.
    Exchange to be done in the retail store.
    Subject to size availability.

  • Question : Inquiry for the item from joy****Oct 11, 2018

  • Question : Inquiry for the item from ngl****Sep 19, 2018

    Is push up multiway bra in blue available?

    Answer : [Re] Inquiry for the item from ngl****

    Hi, which push up multiway would you be referring to? If you could please kindly let us know, we will be checking right away. Thank you!

    Question : [Re] Inquiry for the item from ngl****

    Y23-19956

    Answer : [Re] Inquiry for the item from ngl****

    Hi, for Y23-19956 Blue is not available online. However, you can find them in stores. As at 21st Sep 2018, we can see this fully stocked in Jurong Pt, NEX, AMK Hub, Bedok Mall, Parkway Parade, Clementi Mall, West Mall, JEM, Compass ONE, Hougang Mall. With inventory ranging from 1 pcs to 6 pcs per size. So you may wish to check them out before it get sold out. Thank you!

    Thanks!
    (Sep 25, 2018 11:36)

Young Hearts Essential Seamless Mini Panties
Young Hearts Essential Seamless Mini Panties
Item Q&A
  • Question : Order 279481210Oct 24, 2018

    Hi,

    Could you send out my order asap? It's been almost a week.
    Also, when will the black M be restocked?

    Thanks.

    Answer : [Re] Order 279481210

    It's ok, I received it already. Thanks.

  • Question : Which sizeOct 15, 2018

    Hi,,

    For this item, should i get M or L, if I normally use hip measurements 89-93cm?

    You put 2 different charts for girls and women's underpants and the sizing is different for M and L. So I don't know which one applies for this particular item.

    Answer : [Re] Which size

    Hi, girl size chart is for kids, for adult please use the women size chart.

    Question : [Re] Which size

    Ok thanks!

Safety Panties Series
Safety Panties Series
Item Q&A
  • Question : Inquiry for the item from sug****Sep 25, 2018

  • Question : Inquiry for the item from sug****Sep 03, 2018

    Is there restock for mesh safety panties beige and black in Large size?

    Answer : [Re] Inquiry for the item from sug****

    Hi, we will inform you once this is restocked

  • Question : Wrong order sentJun 05, 2018

Young Hearts Super Stretchable Seamless Hipster Panties
Young Hearts Super Stretchable Seamless Hipster Panties
Item Q&A
  • Question : Junior wearSep 05, 2018

Wireless Bra Series
Wireless Bra Series
Item Q&A
  • Question : Inquiry for the item from tat****Aug 15, 2018

    Any bras available in 75C?

    Answer : [Re] Inquiry for the item from tat****

    yes, you can check out the following;
    belle series pushup bra
    basic padded triangle -non wired bra
    bandeau bra
    melange tonal contrast multiway bra

  • Question : Inquiry for the item from luc****Jul 25, 2018

    Comes w matching panties?

    Answer : [Re] Inquiry for the item from luc****

    Hi, listing is only for bra.

  • Question : Inquiry for the item from Mei****Jun 02, 2018

  • Question : StraplessMay 30, 2018

    Hi,
    Can the straps be removed for any of the models?

    Thank you

    Answer : [Re] Strapless

    Hi, Yes for Multiway series.
    Removable straps, wear it 4 ways.

  • Question : Inquiry for the item from hjm****May 28, 2018

    Hi, seller do you have basic triangle seamless bra B85?thanks

    Answer : [Re] Inquiry for the item from hjm****

    Dear Mdm, we regret to inform that basic triangle seamless bra does not come in 85B. Available sizes are indicated. Thank you.

+View all Notice, FAQ, Q&A >>
Young Hearts Strata Collection Demi Bra
Young Hearts Strata Collection Demi Bra
Item Q&A
Coloured Pack Panties Series
Coloured Pack Panties Series
Item Q&A
  • Question : Inquiry related delivery from shi****Jun 12, 2018

    My order 259537015 was supposed to be the love signature series but I got something else.

    It’s been a few days I had sent an inquiry on the exchange.

    Please respond

    Answer : [Re] Inquiry related delivery from shi****

    Hi, we are truly sorry for the error.
    Just to check, if it would be possible for you to exchange it in one of our 15 retail stores?
    Please refer below for list of stores location
    http://youngheartslingerie.com/sg/storelocator?type=2

    For other design or size, please let us know.
    Once again, sincere apologies and thank you for your kind understanding.

  • Question : Inquiry related cancel and refund from jun****Jun 08, 2018

    Hi, possible to get a refund for the wrong item received instead of exchange

    Answer : [Re] Inquiry related cancel and refund from jun****

    Dear customer, we do not allow refund of item at this moment.
    For exchanges, can be done at one of our 15 retail stores?
    Please refer below for list of stores location
    http://youngheartslingerie.com/sg/storelocator?type=2

Fun Print Panties Series // Available in 2 styles: Hipster or Mini cutting
Fun Print Panties Series // Available in 2 styles: Hipster or Mini cutting
Item Q&A
  • Question : Inquiry for the item from hua****May 26, 2018

    Hi, how many pc for $6.90

    Answer : [Re] Inquiry for the item from hua****

    Hi, price is per piece. Thank you.

  • Question : Inquiry for the item from yfu****May 26, 2018

    Hi Seller,

    Is the material 100% cotton? Also, how many pairs of panties are in 1 quantity? Only 1 piece at $6.90?

    Answer : [Re] Inquiry for the item from yfu****

    Hi, the material is stretchable cotton spandex. Price is per piece.

Young Hearts Mesh Contrast Push Up Multiway Bra
Young Hearts Mesh Contrast Push Up Multiway Bra
Item Q&A
Young Hearts Lace Basic Push Up Demi Bra
Young Hearts Lace Basic Push Up Demi Bra
Item Q&A
  • Question : Inquiry for the item from jus****May 01, 2018

    If size doesn’t fit, able to exchange?
    Bought 75B, but it seems smaller than other brands of the same size.
    Pls advise if able to exchange for sizes.

    Answer : [Re] Inquiry for the item from jus****

    Hi, you would be able to exchange within 7 days of receiving the item in retail stores. Please let us know if you need further assistance.Thank you.

    Question : [Re] Inquiry for the item from jus****

    How do I exchange in retail stores? Just show the app?

    Answer : [Re] Inquiry for the item from jus****

    Yes, please show the app order detail to the sales person. Thank you very much!

    Hi, yes just show order confirmation on app
    (May 02, 2018 21:58)

Young Hearts Multiway Bra
Young Hearts Multiway Bra
Item Q&A
  • Question : Inquiry from van****Apr 30, 2018

  • Question : Inquiry for the item from lit****Apr 29, 2018

Young Hearts Basic Padded Triangle Wireless Bra
Young Hearts Basic Padded Triangle Wireless Bra
Item Q&A
Young Hearts Sporty Vest
Young Hearts Sporty Vest
Item Q&A
  • Question : Inquiry for the item from ps_****Apr 29, 2018

    is this item in girls, junior or womens size spec?

    Answer : [Re] Inquiry for the item from ps_****

    Hi, this is women size.
    Please kindly refer to adult bra size chart. Thank you.

Young Hearts Simplicity Push Up Bra
Young Hearts Simplicity Push Up Bra
Item Q&A
  • Question : Inquiry for the item from cmc****Apr 27, 2018

    My size is 75A, but this bra only have cup B. Can I recommend for me?

    Answer : [Re] Inquiry for the item from cmc****

    Hi, alternatively you can take a look at our Lace Basic Push Up Demi Bra. Available in 75A
    http://namesislam.com/item/YOUNG-HEARTS-YOUNG-HEARTS-LACE-BASIC-PUSH-UP-DEMI-BRA/587196609

Young Hearts Melange Mini Panties
Young Hearts Melange Mini Panties
Item Q&A